For PBK Capital, relationships have always come first.
Over the years, the business has grown largely through repeat clients, word of mouth and referrals from trusted professional partners. That says a lot about the way Pat, Nicky and the team have worked — staying close to their clients, understanding their circumstances and continuing to support them well beyond the point a loan settles.
It is also one of the reasons PBK feels like such a natural fit for UFinancial.
Weʼre genuinely excited to welcome PBK Capital into the UFinancial family and to bring together two businesses that share a similar view of what good financial service should look like — personal relationships, proactive support and people who take the time to know their clients.
The people you know are staying with you
For existing PBK clients, the most important part of the transition is what isnʼt changing.
Nicky (Nicholas Diles) will continue to look after PBK clients and remain their primary broker and point of contact. Pat (Patrick Kokavec) will also remain actively involved, continuing to work closely with Nicky, clients and PBKʼs longstanding referral partners. Ken, who has supported the PBK business behind the scenes for a number of years, is also joining the broader UFinancial team. The PBK name will change, but the relationships and service behind it will continue — now backed by the broader UFinancial team.
Continuing the service PBK clients already know
PBKʼs relationship with its clients has never ended at settlement. Nicky and the team actively review existing home loans each year, including approaching lenders for better pricing where appropriate and keeping clients informed of the outcome. That proactive approach will continue as part of UFinancial.
There is nothing existing PBK clients need to do as a result of the change. Nicky will continue to support their lending as he does today, with the added benefit of having a much larger team around him when additional expertise is needed.
More expertise, without losing the personal relationship
Joining UFinancial gives PBK clients access to specialists across a much broader range of financial needs. Alongside home and investment lending, the UFinancial team includes expertise across commercial and SMSF lending, business and asset finance, accounting and tax advisory, and financial advice and planning.
For clients, that simply means more support is available as their circumstances change. Nicky can remain at the centre of the relationship while drawing on specialists from across UFinancial when their needs become more complex.
Nicky also brings considerable experience of his own, particularly in company and trust lending. That knowledge will now become part of the broader UFinancial lending team and is another example of the expertise both businesses can share as they come together.
A new name around a familiar relationship
Over the coming weeks, the PBK Capital name will progressively transition to UFinancial across its digital presence, email and other client touchpoints. Those visible changes are really the final part of the story.
What matters most is that the relationships PBK has spent years building will continue, the people clients know will still be there, and there is now a broader team available to support them.
For the UFinancial team, weʼre excited not only about welcoming PBKʼs clients, but also about the experience, relationships and knowledge that Pat, Nicky and Ken bring with them.
Weʼre very pleased to have them join the UFinancial family and look forward to what we can build together.
